Resolve flags not showing in Outlook 2016

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In Outlook 2013, if an email is flagged, the flag will display. In this example, Outlook 2013 displays the checkmark icon. Notice also that search was not used.

 

In Outlook 2013, when using search, the flag will display. In this example, the checkmark icon displays when using search.

 

In Outlook 2016, if an email is flagged, the flag will display as long as search is not used. In this example, Outlook 2016 displays the checkmark icon. Notice that search was not used.

 

However, if search is used in Outlook 2016, the flag will not display. In this example, the checkmark icon does not display when using search.

 

The Microsoft support engineers at the following URL confirm this is an issue:

 

Some quotes from the Microsoft support engineers:

  • “I have performed a test here and the scenario can be reproduced as well. I have escalated it to our related team to confirm if it’s an expected behavior or issue.” – September 2015
  • “The engineer is still working on it.“ – September 2015
  • “Our engineer is still working on the issue.“ – October 2015

 



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