FreeKB - Windows Resolve "The user's account has expired" when attempting to sign into the PC
Windows - Resolve "The user's account has expired" when attempting to sign into the PC

When attempting to sign into the PBI domain on any PC, message "The user's account has expired" is displayed.

 

This error can appear when a user has a temp or contractor ID, and their temp or contractor ID expires. If an agent is hired on, their manager is supposed to request a new ID for the agent.

In Remedy, we can extend a temp or contractor ID.

  1. In the left panel of Remedy, select Applications > Service Request Management > Request Entry.
  2. Select Extend Deadline for Contractor.
  3. Next to Requested For, select Edit
  4. More TBD . . .

 

Do not use Active Directory Users and Computers to attempt to determine the expiration date. Active Directory Users and Computers will produce false positives. In this example, a user was getting this error on December 1, 2016. On the General tab of the users profile, the end date was 3 weeks in the future.

 

On the Account tab, the account expires date was 11 months in the past.



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Comments


October 11th, 2020 by Ivan
We have a similar issue where a user on a legacy domain gets this message, but after restarting the user is able to sign in untill it happens again randomly, the account is set to never expire, is this caused by the local user object?

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