When attempting to sign into the PBI domain on any PC, message "The user's account has expired" is displayed.
This error can appear when a user has a temp or contractor ID, and their temp or contractor ID expires. If an agent is hired on, their manager is supposed to request a new ID for the agent.
In Remedy, we can extend a temp or contractor ID.
Do not use Active Directory Users and Computers to attempt to determine the expiration date. Active Directory Users and Computers will produce false positives. In this example, a user was getting this error on December 1, 2016. On the General tab of the users profile, the end date was 3 weeks in the future.
On the Account tab, the account expires date was 11 months in the past.