Resolve emails not being sent or received in Outlook

Home > Search

When emails are not being sent or received in Outlook, do the following to attempt to manually send or receive emails:

  1. In the top panel of Outlook, select Send / Receive.
  2. Select Update Folder.


If the issue persists, especially when a shared mailbox is being used, do the following:

  1. Disable cache Exchange mode.
  2. Close Outlook.
  3. In File Explorer, navigate to C:\Users\%username%\AppData\Local\Microsoft\Outlook.
  4. Delete the file named
  5. Renamed the RoamCache folder to RoamCache_old.
  6. Launch Outlook.
  7. enable cache Exchange mode.
  8. Close Outlook.
  9. Launch Outlook.

Add a Comment

We will never share your name or email with anyone. Enter your email if you would like to be notified when we respond to your comment.

Please enter in the box below so that we can be sure you are a human.