Resolve emails not being sent or received in Outlook

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When emails are not being sent or received in Outlook, do the following to attempt to manually send or receive emails:

  1. In the top panel of Outlook, select Send / Receive.
  2. Select Update Folder.

 

If the issue persists, especially when a shared mailbox is being used, do the following:

  1. Disable cache Exchange mode.
  2. Close Outlook.
  3. In File Explorer, navigate to C:\Users\%username%\AppData\Local\Microsoft\Outlook.
  4. Delete the file named first.last@domain.com.ost.
  5. Renamed the RoamCache folder to RoamCache_old.
  6. Launch Outlook.
  7. enable cache Exchange mode.
  8. Close Outlook.
  9. Launch Outlook.


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