When attempting to map a network drive or to use a mapped network drive, error message The mapped network drive could not be created because the following error has occured appears. This error typically appears when working remotely and connecting to the Pitney Bowes network using the Cisco VPN Client. This error does not seem to appear when working in the office. There is an DNS (Domain Name Service) issue, where the hostname of the network drive cannot be resolved to the IP address of the server that has the network drive.
Instead of mapping the network drive using the host name such as \\somedomain.pb.comResources, map the network drive using the IP address such as \\18.104.22.168\Resources. To determine the IP address, using the Windows Command Line Prompt, ping the domain name.