Join Skype Meeting producing white page

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When clicking on Join Skype Meeting in Outlook, Skype launches. However, there is no place to type a message, view the other participants, or interact with others.

Reinstall Skype

  1. Sign into the colleagues computer as admin (.\Desktop).
  2. Select the Windows Start icon > Control panel.
  3. Select Programs & Features.
  4. Highlight Lync and select Uninstall.
  5. Sign out as admin.
  6. Have the colleague sign in using their user account.
  7. Navigate to myapps.pb.com.
  8. Request MS Lync 2013.
  9. After Lync is reinstalled, attempt to Join Skype Meeting again.

Note: Upgrading to a newer version of Lync may resolve this issue.


Create a new Skype meeting and send the colleague facing the issue the meeting invite

  1. In Outlook, select Calendar.
  2. Select New Skype Meeting.
  3. Create a new meeting.

Remove the Communication Server certificate from the PC (https://support.microsoft.com/en-us/kb/2423848)

  1. Select the Windows Start icon, type certmgr.msc in search, and select Certificate Manager.
  2. Expand Personal and select Certificates.
  3. Delete the Communications Server certificate.

Remove Office credentials from the PC (https://support.microsoft.com/en-us/kb/2423848)

  1. Select the Windows Start icon > Control Panel.
  2. Select Credential Manager.
  3. Locate the set of credentials that are used to connect to Skype for Business Online and select Remove from Vault.

Set Lync as the default program for .ocsmeet files (https://support.microsoft.com/en-us/kb/2423848)

  1. ​​Select the Windows Start icon, type PowerShell in search, and select Windows PowerShell.
  2. Enter the following command:
PS C:\User\username > cmd /c assoc .ocsmeet=Lync

Check Event Viewer for Lync events

  1. Select the Windows Start icon, type event in search, and select Event Viewer.
  2. In Event Viewer, select Applications and Services Log > Microsoft Office Alerts, and search for Lync events.

 

Remove Lync objects from the Registry

  1. Select the Windows Start icon, type regedit in search, and select Registry Editor.
  2. Expand HKEY_LOCAL_MACHINE > SOFTWARE > Wow6432Node > Microsoft > Internet Explorer > ActiveX Compatibility
  3. If object {00000000-0000-0000-0000-000000000000} is listed, deleted this object.

 



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